Service Contracts

Main Features
• FREE High Performance GDPR Compliance Custom Firewall
• Unlimited Help Desk requests
• IT Help Desk primary first level support for any and all issues related to network, pc, mac, mobile devices and printers
• Bi-yearly On-Site Inspection
• SLA Agreements
• Network Health | Network monitoring
• Network Compliance
• Hardware failures
• On-Site Assistance - Highly reduced hourly rate
• 2 Year Minimum Commitment

Endpoint Management (Mobile Devices-Android/iOS | PCs | MACs)
Computer Highlights
• Containment with auto-sandboxing – All unrecognized processes and applications are auto-sandboxed to run in a restricted isolated environment so they cannot damage the underlying operating system or access user files -protecting from viruses like the recent outbreak WannaCry
• Firewall – Offers high-level security against inbound and outbound threats, stealths computer's ports, manages network connections, and blocks confidential data transmission by malicious software
• Antivirus – Features multiple technology-based automatic detection, cleansing and quarantining of suspicious files to eliminate malware and viruses
• Efficient - on idle uses 7.5MB RAM and doesn’t register any CPU usage

Mobile Device Highlights
• Antivirus/Anti-Spyware to allow remote or self cleaning of Malicious Software
• Application Control - Remove / Push
• Restrictions - Bluetooth, Browser, Native App, Network
• Auto Setup of Email, Activesync, VPN, WiFi, Certificates various other device settings
• Remote Wipe / Passcode reset / Siren Alert incase of lost phone / Lock
• GPS Tracking
• and much more

Current listed rate covers minimum 2 hours on-site, you can purchase additional hours per month.

Tasks Performed
1. Technician is responsible for keeping and updating software (Primary - MS Windows/Office, Secondary - All others)
2. Technician is responsible for answering software use questions
3. Technician will also be responsible for contacting vendors when problems arise with software or equipment not supported by "The Company"
4. Technician is responsible for coordinating and executing all on-site training
5. Technician is responsible for troubleshooting equipment and software (secondary - only for Add-on) after help desk has attempted to resolve remotely (primary - only for Add-on)
6. Technician is responsible for maintaining of correct data base information (users, pcs and equipment)
7. Technician is responsible for maintaining the Network closet/IT space (cable management, organization, air flow control, etc.)